It’s been almost a month now since iOS 7 rolled out into the market, and the reviews are coming in.
They’re not pretty. Users are exploring their favorite applications and finding them lacking. Applause, Boston-based company uTest’s tool that tracks mobile app reviews, examined app store evaluations mentioning iOS 7. It averaged the 1-5 star ratings and compared the numbers to previous app versions. Apps across the board are seeing a sharp decline in user satisfaction.
Applause has indexed 880,000 iOS apps, 5,500 have at least one review mentioning iOS 7. The average star rating of all iOS apps reviews is 3.56. The Average star rating of iOS apps reviews that mention iOS 7: 2.81. That means that iOS 7 apps are averaging almost a full star less in ratings.
People are pissed with the iOS 7 defects, looks, and feel. For some apps, that’s because the company has not yet released an iOS 7 optimized version, so when someone updates their phone, their older apps are getting grafted onto the iOS operating system. Kinks, bugs, and other problems ensue.
Three of the apps that are getting the most/worst iOS 7 reviews are Chess With Friends, WhatsApp, and Skype. They’re each seeing more than a full star drop in rating.
Applause did a case study looking at the WhatsApp reviews and the problems were extensive. People had trouble sending and receiving pictures, using the new keyboard, and muting conversations. They also hated the new look and feel of WhatsApp, saying it’s “boring” and “looks crap.” Below is a sampling of some of the reviews. To see all of them, you can go to Applause’s website.
“While some of these initial launch issues and crashes may have already been resolved, sentiment around interface or nagging problems will still need to be addressed,” Applause said in its release of the data.
iOS 7 problems aren’t limited to apps that haven’t been updated. There’s been loads of other issues as well: battery life draining too quickly, difficulties connecting to WiFi, lag time when multitasking in different applications.
It’s the first real iOS update in awhile to dramatically shift the appearance and functionality of Apple’s mobile products. It was unlikely to go off without a hitch. But the question is: will the apps make adjustments and manage to recover their users’ approval?
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