- Go back to your email program.
- Open the email that has the .pando attachment. Double-click on the attachment. If your email program lets you select "Open," do that and skip to step 4.
- Download the .pando file the way you normally download an attachment. Go to where you downloaded it and double click on it.
- Opening a .pando file launches the Pando application. (If you haven't installed the Pando application yet, go back to Getting Started in this Help section.) The Package will automatically download. Its name will appear in the Received list.
Perhaps you've installed Pando, but no one has sent you a .Pando Package. If you're staring woefully at a blank Pando Status screen, go to www.pando.com/fromceo and click the orange Download button in the Welcome to Pando box. Choose Open, when Windows gives you that option, and you'll be up and running with a video from our CEO.