The typical way someone will be introduced to Pando is by receiving an invitation from a friend or colleague. This will arrive via email and will often include a Pando attachment, a.k.a. a "Pando Package." This is the file -- or group of files and folders -- the sender wants you to receive. The first time you use Pando, you need to:

1. Go back to your email program.
2. Open the email that has the .pando attachment. Double-click on the attachment. If your email program lets you select "Open," do that and skip to step 4.
3. Download the .pando file the way you normally download an attachment. Go to where you downloaded it and double click on it.
4. Opening a .pando file launches the Pando application. (If you haven't installed the Pando application yet, go back to Getting Started in this Help section.) The Package will automatically download. Its name will appear in the Received list.

Once you have downloaded your first Pando Package, Pando will congratulate you and give you a little tip.

Perhaps you've installed Pando, but no one has sent you a .Pando Package. If you're staring woefully at a blank Pando Status screen, go to www.pando.com/fromceo and click the orange Download button in the Welcome to Pando box. Choose Open, when Windows gives you that option, and you'll be up and running with a video from our CEO.