The problem with customer relations surveys, particularly in grocery stores, is that most people don’t want to tack even more time to the slot devoted to last-minute Doritos runs. Saygent wants to help retailers avoid that trap by applying voice analysis to a single question, using their software and algorithms to gather as much information as possible from how a customer answers the question. The company has raised $1 million to date and is already used by DirecTV and Comcast.

[Source: GigaOM]