Greg Muender a former startup founder and author of "The Ultimate Guide To Medium: How I Made $10,000 From One Single Story & Other Viral Strategies". Read more on his Medium blog.
A RelayRides renter left my car for dead on the side of the road, and then expected me to pick up the pieces.
Editor’s note: This is a guest post by Greg Muender that originally appeared on Medium. The post went through PandoDaily’s usual editorial process and Mr Muender was not paid for his work. Imagine you just picked up your brand new luxury sedan. It cost you almost six figures, but boy is it worth every penny. It came with all the bells and whistles, and you didn’t spare a single expense — cutting edge technology, state-of-the-art features, advanced electronics and display. There is just one problem… The moment you drove it off the lot is the best it will ever be. From there, your car only becomes more outdated with each mile you drive and each day that passes. That is — unless the car you purchased was a Tesla Model S. Tesla uses over-the-air updates to make your car better with time. When engineers discover bugs, or identify improvements in product design and functionality, they provide it to you, completely free of charge. Because so much of the car is software based, there is a tremendous amount of improvement that can be made without a single wrench turned. Why would Tesla offer this for free — are they being unnecessarily generous? Nope. It’s just good business. Happy customers are loyal customers, and when that Tesla Model S is ready to be replaced, drivers are going to return to the automaker that has consistently provided them with delight. Current day customers also provide critiques and suggestions that improve the product for future owners. It’s a long term play that is only possible because of advancements in technology — nearly ubiquitous wireless connectivity, relatively inexpensive software, and hardware at rock-bottom commodity prices.
Editor’s note: This is a guest post by Greg Muender, co-founder of Whttl. The post went through PandoDaily’s usual editorial process and Mr Muender was paid for his work.
Editor's note: This is a guest post by Greg Muender, co-founder of Whttl and a former driver for both Uber and Lyft. The post went through PandoDaily’s usual editorial process and Mr Muender was paid for his work.